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Frequently Asked Question(FAQ)
What are
the main functions of Windows & Internet Cleaner Pro?
What does
Windows & Internet Cleaner Pro do?
What are
the minimum system requirements?
Is your online
order form secure?
Do I have
to pay for the future upgrades?
Do you provide
free technical support to your product?
I have both
a desktop computer and a laptop, do I need purchase two license
for your product?
Do you provide volume discount or educational license?
How to order Windows & Internet Cleaner Pro? Will I receive
a CD ROM with the software on it?
I don't
have the credit card, where else can I buy it?
How long
I will get my registration code after I place the order?
Lost Registration
Info Policy?
I registered
the product several months ago, how do I get the lastest version?
Windows
& Internet Cleaner & Windows & Internet Cleaner Pro
Comparison.
How to upgrade
Windows & Internet Cleaner to Windows & Internet Cleaner
Pro?
What is
the Windows & Internet Cleaner Pro's Plug-Ins?
What is
File Shredder?
What is
Secure Erasing?
What browsers
supports?
What is
index.dat?
Why the
index.dat files still exist after I erase them?
When I start
Internet Explorer it goes to a "xxxx" site. How can I get rid
of this?
Why do the some browser history still there after erasing?
Why the
Mediaplayer playlist are still there after I choose to erase them?
Can Windows & Internet Cleaner Pro clean my files automatically
when I start my computer?
How can
I install Windows & Internet Cleaner Pro?
How can
I uninstall Windows & Internet Cleaner Pro?
What
are the main functions of Windows & Internet Cleaner Pro?
Protects your
privacy on your system and the Internet!
Improves your Internet surfing speeds!
Improves the speed of your computer system!
Recovers and maximizes valuable hard drive space!
Boost your system performance! <Top>
What
does Windows & Internet Cleaner Pro do?
Someone with
enough skill (which isn't much) can easily snoop through your
daily surfing habits and find out what you have done, what documents
you have used, what web sites you have visited, what images and
movies you have seen, what files you have downloaded, and various
other activities you have performed. Windows & Internet Cleaner
Pro is designed to protect your privacy by cleaning up all the
unwanted history data on your computer. With only one click, Windows
& Internet Cleaner Pro allows you to erase the cache, cookies,
history, visited/typed URLs, autocomplete memory, index.dat files
of your browser, and Window's swap file, temp folder, run history,
search history, open/save history, recent documents, etc. With
Windows & Internet Cleaner Pro's free Plug-Ins, you can easily
erase the tracks of popular applications. We currently offer more
than 30 Plug-Ins which supports the most popular programs such
as ACDSee, Acrobat, Microsoft Office, KaZaA Media Desktop, Morpheus,
ICQ , MSN Messenger, WinZip, PowerDVD, Real/RealOne Player, Media
Player and many other applications. Windows & Internet Cleaner
Pro also support popular browsers such as Netscape, AOL, Opera
and MSN Explorer. Unlike some other privacy protection tools which
only delete the files and thus can be easily recovered by some
data recovery tool, Windows & Internet Cleaner Pro implements
the US Department of Defense and NSA clearing and sanitizing standard,
which gives you confidence that once deleted with Windows &
Internet Cleaner Pro, your file data is gone forever and can not
be recovered. <Top>
What
are the minimum system requirements?
- Intel Pentium
or compatible processor
- Microsoft
Windows 98/ME/NT/2000/XP
- Microsoft
Internet Explorer 5.0 or higher
- 32 MB RAM
or more
- 1 MB hard
disk space
Please make
sure to always install the latest updates for Internet Explorer
and Windows from http://windowsupdate.microsoft.com <Top>
Is
your online order form secure?
Yes, it is 100%
secure. <Top>
Do
I have to pay for the upgrades?
No! All future
upgrades are always free to registered Windows & Internet
Cleaner (Pro) users! You do not have to pay again. You may install
multiple copies of the program as long as only the specified number
of copies is in use at one time. I.E. On a Single-User license,
you may install at work, at home and on laptop as long as only
a Single copy of the software is in use at one time. <Top>
Do
you provide free technical support to your product?
Yes, we provide
free technical support to our users and we will respond all technical
support email in 24 hours. Please note registered user's emails
always get priority. <Top>
I
have both a desktop computer and a laptop, do I need purchase
two license for your product?
No! On a Single-User
license, you may install at work, at home and on laptop as long
as only a Single copy of the software is in use at one time. <Top>
Do
you provide volume discount or educational license?
Yes, please
contact marketing@neoimagic.com for details. <Top>
How
to order Windows & Internet Cleaner Pro? Will I receive a
CD ROM with the software on it?
Please visit
http://www.neoimagic.com/buy.htm
to order Windows & Internet Cleaner Pro. If you order the
CD ROM will not have to wait to use our product. we will instantly
provide a registration code to you via email, and also include
the same code in the CD ROM package. The price of Windows &
Internet Cleaner Pro in US dollars is $39.95, a CD ROM is also
available for an additional $9.95, which includes shipping to
your address. The total price in US Dollars including the CD ROM
is $49.90, without the CD ROM it is $39.95. If you ordered a CD
ROM, please allow 2 weeks for delivery (US addresses) and 4 weeks
for delivery (non-US addresses), although actual shipping times
are usually much less. <Top>
I
don't have the credit card, where else can I buy it?
Please visit
http://www.neoimagic.com/buy.htm for instructions for payment via Check/Money
Order. <Top>
How
long I will get my registration code after I place the order?
Once your order
is accepted, your registration code will be sent to you immediately!
Its a pretty painless process. (Please allow up to 1 hour for
email delivery.) Please note that a delay could mean that the
e-mail address given in your order form is invalid (due to misspelling,
etc.). <Top>
Lost
Registration Info Policy?
If you register,
and for whatever reason, you do not receive an email with a registration
code within a reasonable amount of time (24 hours for credit card
payments or two weeks for other payments), please send an e-mail
to register@neoimagic.com. Once we receive the request,
we'll try to re-send your code as soon as possible! (Please include
your Order# and as much order information as possible, as it will
be easier to locate your order in the database.) <Top>
I
registered the product several months ago, how do I get the lastest
version?
You can download
the latest version of Windows & Internet Cleaner Pro from
http://www.neoimagic.com/download.htm, and use your
existing registration code to activate the license on the new
version. Please uninstall all previous versions before installing
an update. <Top>
Windows
& Internet Cleaner & Windows & Internet Cleaner Pro
Comparison.
| Features |
Windows
& Internet Cleaner |
Windows
& Internet Cleaner Pro |
| Erase
Windows History |
|
|
| Erase Browser History |
|
|
| Allows
to edit the typed URL History for Internet Explorer |
|
|
| Allows
to keep the cookies for Internet Explorer |
|
|
| Clean
& Reboot and Clean & Shutdown Mode |
|
|
| Automatic
Cleaning |
|
|
| Security
Options |
|
|
| Shortcut
Keys |
|
|
| Internet
Explorer Settings |
|
|
| Popular Applications Support |
You
can select which the tracks of popular applications you
want to erasing, such as ACDSee, Acrobat Reader, Microsoft
Office, Realplayer, Winzip, etc. |
Same
as Windows & Internet Cleaner, but uses Plug-Ins to
support up to nearly unlimited number of applications. |
| Plug-Ins
Support |
|
|
| Plugin
Builder (Custom Item Support) |
|
|
| File
Shredder |
|
|
| Schedule
Options |
|
|
| Cleaning
Summary |
|
|
| Life
Time Free Upgrade |
|
|
| Price
(Single User License) |
$29.95 |
$39.95 |
How
to upgrade Windows & Internet Cleaner to Windows & Internet
Cleaner Pro?
There are two
ways to upgrade Windows & Internet Cleaner to Windows &
Internet Cleaner Pro:
1) If you had
registered Windows & Internet Cleaner before Apr
08, 2003, please provide your Order ID and send to
register@neoimagic.com. Once we receive
your request, we'll try to send Windows & Internet Cleaner
Pro's registration code to you as soon as possible!
2) If you had
not registered Windows & Internet Cleaner before Apr 08, 2003,
please Click here to order online. <Top>
What is the Windows
& Internet Cleaner Pro's Plug-Ins?
Did you know
that many third party software keep track of recent user activities?
Others can also see what files you have accessed, what picture
you have viewed, what media you have played, and much more. Removing
these stored activities will further help protect your privacy.
With Windows & Internet Cleaner Pro's free Plug-Ins, you can
easily erase the tracks of popular applications. We currently
offer more than 30 Plug-Ins which supports the most popular programs
such as ACDSee, Acrobat, Microsoft Office, KaZaA Media Desktop,
Morpheus, ICQ , MSN Messenger, WinZip, PowerDVD, Real/RealOne
Player, Media Player and many other applications. Windows &
Internet Cleaner Pro's Plug-Ins are files with .pe extensions
containing lists of tasks Windows & Internet Cleaner Pro will
run on each Plug-In. <Top>
What
is File Shredder?
File Shredder
is a small utility that will completely erase the contents of
sensitive files and folders that you specify. When you delete
a file from Windows, Windows just mark the file as deleted in
file allocation table, but the data of the file is still in your
hard disk, there are many tools available which can let others
easily recover your sensitive files. File Shredder using Security
Options to completely overwrites the contents of a file and then
deletes it. To shred files or folders just simply drag them to
the File Shredder in the same way you would the Recycle Bin. <Top>
What
is Secure Erasing?
When you delete
a file from Windows, Windows just mark the file as deleted in
file allocation table, but the data of the file is still in your
hard disk, there are many tools available which can let others
easily recover your sensitive files. Windows & Internet Cleaner
Pro can overwrite file with character zeros, ones and random numbers,
and you can set the number of times to use the erasing methods
on the file. Please Note: The
US Department of Defense recommends 3 overwrites, NSA recommends
7 overwrites. The more times you set to overwrites the file, the
longer the erasing cycle will take. Usually, the default 1 times
(3 passes) is enough.
Windows &
Internet Cleaner Pro implements the US Department of Defense and
NSA clearing and sanitizing standard, once deleted with Windows
& Internet Cleaner Pro, your file data is gone forever and
can not be recovered. <Top>
What
browsers supports?
The Browsers
include Internet Explorer 5.x/6.x, Netscape 5.x/6.x/7.x, AOL 5.x/6.x/7.x/8.x,
Opera 6.x/7.x and MSN Explorer. <Top>
What
is index.dat?
This file used
for folders: Temporary Internet Files, History, Cookies and more...
It locked by system and can not be deleted. It contain information
about files which cached. It do not contain files, but list of
locations for them. <Top>
Why
the index.dat files still exist after I erase them?
The index.dat
files are always LOCKED during a Windows session and can not be
deleted. Windows & Internet Cleaner Pro erases these files
during a reboot before they become locked. After Windows has restarted,
new files are automatically created with the same name but they
contain no data. <Top>
When
I start Internet Explorer it goes to a "xxxx" site. How can I
get rid of this?
1) Click "Misc."
Tab on Windows & Internet Cleaner Pro's main screen
2) Click "Internet Explorer Settings"
3) Change Internet Explorer Homepage
4) Click "Save" button <Top>
Why
do the some browser history still there after erasing?
It is strongly
recommended that you shutdown all the programs that you want to
erase, because some tracks can not be erased when these programs
are running. For MSN, AOL and Netscape, even you close all the
windows of them, maybe their icon still on the system tray (lower
right of the screen). Please check the system tray (lower right
of your screen) to see if there is an icon of them, if you can
find, you need to right click on it and close it before cleaning.
<Top>
Why
the Mediaplayer playlist are still there after I choose to erase
them?
This maybe you
keep Mediaplayer running when you erasing it, because Mediaplayer
will save the playlist again when it shutdowns.
Important Note: It is strongly
recommended that you shutdown all the programs that you want to
erase, because some tracks can not be erased when these program
are running. <Top>
Can
Windows & Internet Cleaner Pro clean my files automatically
when I start my computer?
Simply configure
the General options on the Advanced Tab in Windows & Internet
Cleaner Pro. In addition, please make sure the Load Windows &
Internet Cleaner Pro at Windows Startup checkbox is checked. Please
also note that in order for clearing to take place when you shutdown
your computer, you must leave Windows & Internet Cleaner Pro
running when you shutdown. This will not harm Windows & Internet
Cleaner Pro or your computer. <Top>
How
can I install Windows & Internet Cleaner Pro?
If you download
Windows & Internet Cleaner Pro self-extracting setup file
from Internet, just double click the setup file in Windows explorer
and the setup will start. If you download the Windows & Internet
Cleaner Pro zip package, please extract all files from the package
into a temporary directory using your archiver, such as WinZip
or WinRAR. Run the installation program, follow the instructions
that appear on the screen. <Top>
How
can I uninstall Windows & Internet Cleaner Pro?
There are two
ways to uninstall Windows & Internet Cleaner Pro:
1. Make sure Windows & Internet Cleaner Pro is Closed, Right
Click on the System Tray Icon (next to your clock) and click exit.
2. Click Start ->Programs-> Windows & Internet Cleaner
Pro->Uninstall Windows & Internet Cleaner Pro
3. Click Start ->Settings->Control Panel -> Add/Remove
Programs-> Windows & Internet Cleaner Pro <Top>
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